WARRANTY & RETURN POLICY


30 Day Money Back Guarantee

 

DseeLabs are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase the product and don't like it, you have 30 days to arrange for a return and refund. Anyone wishing to exercise their 30 Day Money Back Guarantee must return their product to DSeeLabs Head Quarters in China. Shipping costs cannot be refunded. 


Return Policy

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. If you have tried to disassemble the item/s, you lose your eligibility to return. To arrange a return please email services@dseelabs-us.com with your original order number and reason for the return. We will email you a RMA number and details on where to send the returned item/s. DSeeLabs will not cover the cost of return shipping. 

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item over $300, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive. 


Warranty

DSeeLabs warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. DSeeLabs warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by DSeeLabs within the Warranty Period, at its option, DSeeLabs will repair the Product or exchange the Product with a functionally equivalent new product. DSeeLabs warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes DSeeLabs property. When a refund is given, the Product becomes DSeeLabs property.

 

 

Exclusions and Limitations

 

DSeeLabs limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-DSeeLabs product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-DSeeLabs product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

 


The method for calculation of 30 days return period is from the day you received the item to the day we receive your return. If this period is greater than 30 days, we do not accept returns.